Return / Warranty


Models: Classic Joe, Big Joe, Classic Joe Stand-Alone, Big Joe Stand-Alone, Joe Jr & Kettle Joe.

 

Limited Lifetime Warranty on Ceramic Parts

Kamado Joe® warrants that all ceramic parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.

 

5-Year Warranty on Metal Parts

Kamado Joe® warrants that all metal and cast iron parts used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of five (5) years.

 

3-Year Warranty on Heat Deflector and Pizza Stone

Kamado Joe® warrants that the heat deflector frame and ceramic plate(s) and the pizza stone used for the Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of three (3) years.

 

1-Year Warranty on Thermometer and Gaskets

Kamado Joe® warrants that the thermometer and gaskets used in this Kamado Joe® grill and smoker are free of defects in material and workmanship for a period of one (1) year.

 Limited Commercial Use Warranty

Kamado Joe® guarantees are based on normal and reasonable domestic household use combined with expected good maintenance of all Kamado Joe Grills. Commercial usage for example, restaurateurs, caterers, butchers, rental companies, food trucks and other such commercial applications are backed by a 1-year limited warranty. The warranty does not apply to incidental or accidental damage or breakage, or for damage caused by: transport; drop; incorrect assembly; incorrect support; attempts to support the Kamado Joe Grill by means other than an approved undercarriage or any solid non-combustible surface under the base; amendments; damage caused by non-original accessories or unauthorised modifications; negligence; abuse; improper care; normal and reasonable wear and tear; or natural disasters. The warranty does not apply to scratches, dents, chips, hairline cracks, the appearance of small cosmetic cracks in the outer enamel layer that do not affect the functioning of your Kamado Joe Grill and which may also happen as normal wear and tear while using the grill. The Kamado Joe warranty applies to grills purchased through authorised dealers and retail channels and if any product is purchased through unauthorised third parties, then the warranty will no longer be valid.

When Does the Warranty Coverage Begin?

Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Kamado Joe® will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Kamado Joe® will pay all shipping charges on warranty parts.

 

What is Not Covered?

This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorised attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.

 

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT. *Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

THE PURCHASER’S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL KAMADO JOE® BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. *Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

What Will Void the Warranty?

Purchasing any Kamado Joe® product through an unauthorised dealer voids the warranty. An unauthorised dealer is defined as any retailer who has not been expressly granted permission by Kamado Joe® to sell Kamado Joe® products.

Kamado Joe UK Limited
3 Maritime House 
The Hart 
Farnham, GU9 7HW 
England 

service.uk@kamadojoe.com

Marketing, Media/Press, send inquiries to: marketing.europe@kamadojoe.com